Order Processing

Orders are generally prepared and processed on business days. Order processing time is separate from carrier transit time and may vary depending on product availability, order verification, peak sales periods, holidays, unusual order volume, or other operational circumstances.

Shipping Methods, Costs, and Delivery Estimates

Available shipping methods, applicable shipping charges, and estimated delivery ranges are displayed at checkout when shipping options are supported for the selected destination.

Any delivery timeframe shown at checkout or provided in connection with an order is an estimate only and does not constitute a guaranteed delivery date.

Tracking Information

When tracking information is available, a shipping confirmation will be sent to the email address provided at checkout.

Tracking information may take time to update after a shipping label is created.

Some carriers may provide limited tracking scans or only update tracking at certain delivery milestones.

Delivery Delays

Delivery may be affected by carrier operations, customs review, weather conditions, transportation disruptions, holidays, remote delivery destinations, or other events outside our reasonable control.

We will provide available information when possible; however, we cannot guarantee carrier transit times or delivery timelines once an order has been handed over to the carrier.

Customer-Provided Delivery Information

Customers are responsible for providing complete, accurate, and deliverable shipping information at checkout.

If you notice that your delivery information needs to be corrected, please contact us immediately.

We cannot guarantee that changes can be made after order processing or shipment preparation has begun.

If a package is returned, delayed, misdelivered, or requires reshipment due to incomplete or inaccurate information provided by the customer, reasonable reshipment costs may apply.

International Orders

Where international shipping is offered, customs duties, import taxes, brokerage fees, clearance charges, or other local fees may apply.

Unless otherwise stated at checkout, such charges are the responsibility of the recipient and are not controlled by mirelvaxo.

Lost, Stolen, or Delivered Packages

If tracking shows an unusual delay or a package cannot be located, please contact us so we can review the available carrier information.

If tracking indicates that a package has been delivered, customers should first check the delivery area, mailbox, building reception, household members, neighbors, and the carrier where appropriate before contacting us.

Resolution of lost, stolen, delayed, or delivered package issues depends on the specific circumstances of the shipment and applicable carrier procedures.

Split Shipments

Items included in the same order may be shipped separately.

In such cases, packages may arrive at different times and may be assigned separate tracking numbers.